Any improvements, such as adding shelves or painting, must be approved in writing by management. Please note that any modifications that require returning the unit to its original condition may result in deductions from your security deposit.

Yes, we have a noise policy to ensure a respectful living environment. Loud noise, including music or conversations, is prohibited after 8 p.m. and before 8 a.m. Please keep noise at a reasonable level throughout the day.

Security measures vary between buildings and may include gated entries, secure entry points, guards and CCTVs. We recommend using the deadbolt lock on your door as an additional security measure. Renter’s Insurance is generally required, as per your lease. Please note that Lam Line Property Managers and building owners are not responsible for the safety of tenant belongings.

We recommend handling the situation directly with your neighbor in a respectful manner. If the issue persists, please contact our office and we will address the matter accordingly.

Plan ahead! Ensure your rent payment is made before you leave. You can pay via bank transfer or M-Pesa at your convenience.

Rent is considered late if it is not received by 5 p.m. on the deadline date as per your tenancy agreement. If using a rent box, make sure your payment is deposited by 5 p.m. on the due date. If you cannot pay on time, please notify us in advance to avoid legal notices and late fees.

If your rent check bounces, you are responsible for the bank’s NSF fee (usually Kshs 2,500 or 3,000). You will also need to replace the bounced check with a cash payment and a penalty fee of 10% on the bounced cheque amount. We will not attempt to re-deposit the check.

A Three-Day Notice is a legal document served when rent is either late or has bounced. If rent is not paid within three days, the notice can begin the eviction process.

Rent checks are only accepted from individuals listed on the lease. If someone else is helping with your rent, they should issue the check directly to you.

No, you cannot withhold rentor make deductions due to a dispute, as per Kenyan law. If you have paid for repairs yourself, you may be reimbursed after paying the full rent. Always consult us before making such deductions.

Please refer to your individual lease agreement for specifics. Typically, tenants are responsible for paying utilities such as water, trash collection, service charge and security fees, if applicable.

If someone is occupying your parking spot, we suggest first attempting a friendly resolution by leaving a note on the car. If the issue persists, please document the situation by noting the car’s details (description, license plate number, etc.) and taking a photo. Then, contact our office so we can address the matter promptly with the responsible tenant.

Please notify management immediately. If the issue is determined to be caused by tenant misuse, you may be responsible for the repair cost.

If you notice a leak, please call the management office right away. We will arrange for immediate repairs to address the issue.

Any installations, including dishwashers or air conditioning units, must be approved in writing by management/ownership. If approval is granted, the unit must remain in the apartment after move-out. Please note that the owner is not responsible for reimbursing the cost of these installations. Additionally, any installation work must be carried out by a licensed, insured, and approved vendor to ensure safety and compliance.