Job Description: Customer Service and Tenant Relations

Position Title: Customer Service and Tenant Relations Representative

Department: Property Management

Reports to: Operations Manager

Location: Ruiru, Gwa kairu

Job Overview:

The Customer Service and Tenant Relations Representative will serve as the primary point of contact for tenants, addressing inquiries, concerns, and complaints in a professional and timely manner. This role is key in maintaining positive relationships between tenants and the property management team, ensuring high levels of tenant satisfaction and retention. The ideal candidate will be customer-focused, possess excellent communication skills, and be skilled in conflict resolution.

Responsibilities:

1. Act as the first point of contact for tenants, addressing inquiries, requests, and issues promptly via phone, email, or in-person.
2. Assist tenants with lease terms, maintenance requests, rent payments, and general property-related matters.
3. Mediate and resolve tenant complaints or disputes to ensure a positive living or working environment.
4. Process tenant complaints and maintenance issues, ensuring they are escalated and resolved in a timely manner.
5. Maintain accurate records of tenant interactions and issue resolutions.
6. Communicate important updates to tenants regarding maintenance schedules, policy changes, or other property-related matters.
7. Collaborate with property management and maintenance teams to resolve tenant issues effectively.
8. Provide information to prospective tenants and assist with the leasing process as needed.
9. Handle telemarketing and social media marketing.
10. Handle office communications, enquiry and landlord, tenants, service providers follow ups.

Qualifications:

• Diploma or equivalent required; associate’s or bachelor’s degree in business, communication, marketing, front office management or related field preferred.
• Previous experience in customer service, tenant relations, or property management is highly desirable.
• Strong communication skills, both written and verbal, with the ability to resolve conflicts effectively.
• Excellent problem-solving abilities and attention to detail.
• Ability to handle sensitive and confidential information with professionalism.
• Proficient in Microsoft Office Suite and property management software.
• Knowledge of fair housing laws and tenant rights is a plus.
• Good organizational and time-management abilities
• A keen eye for detail.
• Ability to work in a team as well as individually.
• Trustworthy, respectful, honest and flexible

Your cv should be sent to hr@lamline.com highlighting the job title and indicating the expected salary on or before 7th June 2025.

Job Description: Property Manager

Department: Property Management

Reports to: Senior Property Manager / Operations Manager

Location: Ruiru, Gwa Kairu

Job Overview:

The Property Manager will be responsible for the overall management and day-to-day operations of one or more properties under the company’s portfolio. This role includes overseeing tenant relations, managing property maintenance, ensuring compliance with local, state, and county regulations, and maximizing operational efficiency. The ideal candidate will have strong communication, organizational, and leadership skills, combined with a keen understanding of property management and financial acumen.

Key Responsibilities:

1. Tenant Relations: Serve as the primary point of contact for tenants, addressing inquiries, concerns, and complaints. Ensure a high level of tenant satisfaction by maintaining open communication and resolving issues promptly.
2. Lease Management: Handle leasing activities, including preparing and executing lease agreements, renewing leases, and conducting move-ins/move-outs. Monitor lease expiration and enforce lease terms.
3. Rent Collection & Financial Oversight: Manage rent collection, track overdue payments, and enforce rent policies. Prepare and manage property budgets, including operating expenses and capital improvements.
4. Property Maintenance: Oversee property inspections, maintenance requests, and repair work to ensure properties are well-maintained and meet all safety and regulatory standards. Coordinate with vendors and contractors as needed.
5. Marketing & Leasing: Work with the leasing team to advertise vacant units, conduct property tours, and screen prospective tenants. Ensure properties are at full occupancy.
6. Regulatory Compliance: Ensure all properties comply with relevant local, state, and county laws, including health and safety codes, fair housing laws, and environmental regulations.
7. Operational Efficiency: Implement cost-saving measures, monitor property performance, and recommend improvements to enhance property value and tenant satisfaction.
8. Reporting & Record Keeping: Maintain accurate property records, including financial statements, tenant communications, and maintenance logs. Prepare regular reports on property performance for senior management.
9. Team Leadership: Supervise and train junior property management staff, including leasing agents, maintenance staff, and other team members.

Qualifications:

1. Education:

• Bachelor’s degree in Business Administration, Real Estate Management, or a related field.
• Certification such as Certified Property Manager (CPM), Real Property Administrator (RPA), or similar is preferred.

2. Experience:

• Minimum 3-5 years of experience in property management, preferably in residential or commercial properties.
• Experience with managing multiple properties simultaneously is highly preferred.

3. Skills:

• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Ability to resolve conflicts, negotiate leases, and enforce property policies.
• Proficient in property management software and Microsoft Office Suite.
• Strong leadership skills with the ability to manage and motivate a team, including leasing agents, maintenance staff, and administrative support.

Your cv should be sent to hr@lamline.com highlighting the job title and indicating the expected salary on or before 7th June 2025.

Position Title: Accountant/Finance

Department: Accounting & Finance

Reports to: Finance Manager / Operations Manager

Location: Ruiru, Gwa Kairu

Type: Full-time

Job Overview:

The Accountant in the Finance department is responsible for maintaining accurate financial records, preparing financial reports, managing budgets, and ensuring compliance with accounting regulations. This role is crucial to ensuring the financial health of the company, managing cash flow, overseeing accounts payable and receivable, and preparing tax filings. The ideal candidate will have a strong background in accounting, attention to detail, and the ability to work with financial software.

Key Responsibilities:

• Financial Reporting: Preparing accurate and timely financial statements, including balance sheets, profit and loss statements, and cash flow reports. Assist with month-end and year-end closing processes.
• Budget Management: Collaborating with property managers and senior management to prepare and manage property budgets. Monitor budget performance and provide insights into variances.
• Accounts Payable & Receivable: Manage accounts payable and receivable processes. Ensure accurate and timely invoicing, payment processing to the right accounts, and resolution of any payment discrepancies.
• General Ledger Maintenance: Maintain and update the general ledger, ensuring all entries are accurately recorded and balanced.
• Tax Compliance: Assist with the preparation of tax returns and ensure timely filing of tax documents. Stay updated on relevant tax regulations affecting the property management business.
• Financial Analysis:  Analyze financial data to provide actionable insights to senior management, identify trends, and recommend improvements for profitability and cost management.
• Cash Flow Management: Monitor cash flow and ensure the company maintains adequate liquidity to meet its financial obligations.
• Vendor & Contract Management: Work closely with vendors and contractors to verify invoices and ensure they align with contractual terms.
• Software Management: Use accounting software (e.g., QuickBooks etc.) to track financial transactions, generate reports, and streamline accounting operations. Conduct bank reconciliation and payments updates.
• Audit Support: Provide necessary documentation and support for internal and external audits. Ensure compliance with accounting standards and regulatory requirements.

Qualifications:

1. Education: 

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. PA (Certified Public Accountant) or CMA (Certified Management Accountant) designation is a plus.

2. Experience: 

• Minimum of 3-5 years of accounting experience, preferably within the property management or real estate industry.
• Experience with accounting software (e.g. QuickBooks, MRI etc.) is preferred.

3.Skills:

• Leadership : Strong leadership and team management skills, with the ability to motivate and manage a team of leasing agents, maintenance staff, and other property management professionals.
• Financial Management: Proficiency in managing property budgets, overseeing rent collections, monitoring operational expenses, and preparing financial reports.
• Tenant Relations:  Excellent communication and interpersonal skills to manage tenant inquiries, resolve conflicts, and maintain strong tenant retention rates.
• Marketing:  Ability to oversee property marketing campaigns budget.
• Problem-Solving:  Strong problem-solving skills to address maintenance costs, tenant concerns, and operational challenges.
• Time Management: Highly organized, with the ability to prioritize tasks and handle multiple projects at once.
• Excellent organizational skills with the ability to manage multiple tasks and deadlines
• Ability to work independently and as part of a team

4. Technical Skill

• Proficient in property management software for lease tracking, rent collection, and financial reporting.
• Strong understanding of financial accounting principles and practices.
• Detail-oriented with a high level of accuracy in financial reporting.
• Strong analytical skills and ability to interpret financial data
• Microsoft Office Suite proficiency(Excel, Word, Outlook) is essential.
• In-Depth Knowledge of Property Management Regulations: Understanding of local, state, housing laws, tenant rights, and landlord responsibilities.
• Maintenance Management: Knowledge of building systems (HVAC, plumbing, electrical) and the ability to coordinate maintenance and repair activities.
• Financial Acumen: Ability to manage budgets, track expenses, and prepare financial reports. 

5. Knowledge

• Familiarity with property management accounting and reporting.
• Knowledge of tax regulations and compliance standards.
• Ability to handle confidential information with professionalism and discretion.
• Strong communication skills for interacting with both internal teams and external clients. 

Your cv should be sent to hr@lamline.com highlighting the job title and indicating the expected salary on or before 7th June 2025.

Job Title: Business Development & Marketing Executive

Location: Ruiru, Gwa kairu

Reports to: Operations manager

Department: Business Development | Marketing

Job Summary:

Lam Line Property Managers is seeking a dynamic and results-driven Business Development & Marketing personnel to join our team. This role will be pivotal in helping the company grow its apartment portfolio and enhance estate management operations. The ideal candidate should have a strong background in marketing, business development, and property management, with a proven ability to identify new business opportunities and drive growth.

The Business Development & Marketing personnel will be responsible for planning and executing marketing campaigns, generating new leads, and nurturing relationships with property owners, developers, and other key stakeholders. This position requires a creative and strategic thinker who can work autonomously and thrive in a fast-paced environment.

Key Responsibilities:

Market Research & Lead Generation:

• Conduct market research to identify new opportunities for portfolio growth.
• Identify and approach potential clients including property owners, developers, and investors.
• Build and maintain a database of potential leads and partnerships.
• Develop and Implement Marketing Strategies:
• Create and execute marketing campaigns to promote the company’s property management services and available properties.
• Develop digital marketing strategies including SEO, email marketing, social media campaigns, and content creation to increase brand visibility and engagement.
• Develop and maintain the company website, brochures, and promotional materials.

Client Relationship Management:

• Cultivate relationships with existing clients and partners to ensure customer satisfaction and retain business.
• Address client inquiries, provide proposals, and close deals to secure new property management contracts.
• Coordinate and attend meetings with property owners and stakeholders to present property management services and offerings.
• Sales & Negotiation:
• Prepare proposals, conduct negotiations, and secure agreements for new properties to be managed.
• Track sales performance and work towards meeting or exceeding growth targets.

Branding & Public Relations:

• Enhance the company’s brand reputation and visibility through community outreach, events, and partnerships.
• Represent the company at industry conferences, expos, and networking events.

Reporting & Analytics:

• Monitor and analyze marketing campaigns to track their effectiveness and ROI.
• Prepare reports on business development activities, sales progress, and key performance indicators (KPIs).

Qualifications & Skills:

1. Education:

• Bachelor’s degree in Marketing, Business Administration, Real Estate, or a related field.
• Relevant certifications or courses in property management, sales, or marketing are a plus.

1. Experience:

• Minimum of 3-5 years of experience in business development, marketing, or sales, preferably within the real estate or property management sector.
• Proven track record of growing a portfolio of clients and increasing revenue.
• Experience with digital marketing tools and strategies, including SEO, email marketing, and social media.

Skills:

• Strong communication and interpersonal skills with the ability to build and maintain relationships.
• Highly organized, with excellent time management skills and the ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and property management software.
• Ability to analyze market trends and adjust strategies accordingly.
• Strong negotiation and closing skills.

Personal Traits:

• Goal-oriented with a drive to exceed targets and expectations.
• Self-motivated, proactive, and able to work independently.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a team environment and collaborate with other departments.

We are looking for an enthusiastic and driven individual to help us expand our portfolio and enhance the services we provide to clients. If you have the experience and passion to drive business growth, we would love to hear from you.

Your cv should be sent to hr@lamline.com highlighting the job title and indicating the expected salary on or before 7th June 2025.

Job Title: Videographer & Photographer for Apartment Showcasing

Location: Ruiru, Gwa Kairu

Type: Full-time

Reports to: Property Manager

Job Description:

We are seeking a talented and creative Videographer & Photographer to capture high-quality images and videos of our apartments for marketing and promotional purposes. The ideal candidate will be responsible for producing stunning visual content, including both static photographs and dynamic virtual tours, to showcase our properties to potential renters. You will work closely with property management teams to ensure that each apartment’s unique features are highlighted effectively.

Responsibilities:

• Capture professional-grade photographs of apartment interiors, exteriors, and community spaces.
• Create engaging and high-quality virtual tours that provide an immersive experience for potential tenants.
• Work closely with property managers to understand the specific goals for each shoot and tailor your approach accordingly.
• Edit and enhance photos and videos to meet brand standards and property aesthetics.
• Ensure that all visual content aligns with the company’s marketing strategy.
• Collaborate with the property marketing team to ensure that visuals are delivered in a timely manner for promotional materials, listings, and social media platforms.
• Maintain and manage photography and video equipment, ensuring all tools are ready for use at all times.
• Stay up-to-date with trends in real estate photography and videography to continually improve content quality.

Qualifications:

• Proven experience as a videographer and photographer, with a strong portfolio showcasing real estate or interior photography.
• Expertise in creating virtual tours and 360-degree videos is a plus.
• Proficiency with photo and video editing software (e.g., Adobe Photoshop, Light room, Final Cut Pro, Adobe Premiere Pro).
• Ability to shoot both still images and video with excellent attention to detail and composition.
• Familiarity with the latest technology and equipment used in real estate photography (e.g., drones, gimbals, high-quality cameras).
• Strong understanding of lighting and how to optimize lighting for interior spaces.
• Excellent communication skills and the ability to collaborate effectively with property management teams.
• Ability to work independently, manage multiple projects, and meet deadlines.
• Knowledge of digital marketing and how to create content that resonates with potential renters is a plus.
• Flexibility to adapt to varying schedules and locations depending on shoot requirements.

Education & Experience:

• Diploma or Bachelor’s degree in Photography, Film, Visual Arts, or related field, or equivalent practical experience.
• Previous experience in real estate, apartment, or interior photography preferred.

Your cv should be sent to hr@lamline.com highlighting the job title and indicating the expected salary on or before 7th June 2025.